How we do it

Staff training


We deliver the training ourselves, online and in person, so you get the full benefit of our experience and enthusiasm.

We have worked with staff and volunteers from a range of backgrounds, and understand the requirements of different groups.

We make sure that we brief staff fully about the aims of the research and how the findings will be used. In our experience, this generates higher quality research. We make staff feel involved with every stage of the process from data capture to reporting findings.

We are able to track staff progress once they start, and are happy to respond to their questions and suggestions.

Our equipment and data analysis software is designed to be as easy to use as possible.

We can provide additional technical backup should you need us.

Focus groups


Panel research

Depth interviews

Visitor observation

Mystery shopping


Staff training

Mosaic licensed

Desk research