How we do it

Desk research


We work closely with you to understand what you need to know. Our research is focussed and tailored to your requirements.

We are a team of experienced researchers. We know where to go to get the information you need and have access to a wide range of industry sources and publications.

We understand how to interpret the information and data we access making sure it is user-friendly and insightful.

Our experience means that we are often able to draw on our own sector knowledge to identify useful comparator organisations – on an international scale.

Our reports are easy to digest and disseminate, with key findings clearly presented and interpreted with reference to your own strategic goals.

We will identify the implications of the desk research on other elements of the project, to ensure maximum efficiency and impact

Focus groups


Panel research

Depth interviews

Visitor observation

Mystery shopping


Staff training

Mosaic licensed

Desk research