The Results!
Big Fan! Enjoy working with Scotinform - they are flexible and make a positive contribution.
They are value for money and offer a very personal service. They become a true partner, understanding and meeting your organisation's needs.
M&S biscuit - Scotinform have a certain stature to them...they would be a quality biscuit.
Those fancy ones you get at events - They are professional...they adapt to situations and to clients.
Plain chocolate digestive biscuit - Quite a lot in one packet!! Different texture,
rich flavours...warmth. Posh enough to serve at meetings - professional but not stuffy.
Shortbread - Solid, relaible and good quality...traditional with a classy feel. Well grounded in Scotland, which is a real positive as they understand context and are keen to share info and knowledge of what has worked in other situations.
After 24 years of conducting customer satisfaction surveys on behalf of clients, Scotinform decided to conduct its own customer satisfaction survey with our independent interviewer completing 22 telephone interviews in November 2008.
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Eighteen of the 22 clients interviewed stated they were "very satisfied" with Scotinform's performance in terms of availability of study team, communication on progress of research, completion of project timescales and value for money. The remaining four clients were "satisfied" with our performance.
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Eighteen of the 22 clients were "very satisfied" with the research provided by Scotinform, while the remaining clients were all "satisfied" with the research provided.
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All clients stated they were likely to use Scotinform's services again and recommend our services to others.
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When clients were asked to think of words (unprompted) to describe Scotinform they mentioned words such as "trustworthy", "professional", "HUGE likeability", "experienced" and "sophisticated".
Big Fan! Enjoy working with Scotinform - they are flexible and make a positive contribution.
They are value for money and offer a very personal service. They become a true partner, understanding and meeting your organisation's needs.
When Scotinform included the question "If Scotinform was a biscuit, what biscuit would it be?" in the study we never expected to be compared to an array of different biscuits from good quality Scottish biscuits to M&S biscuits.
M&S biscuit - Scotinform have a certain stature to them...they would be a quality biscuit.
Those fancy ones you get at events - They are professional...they adapt to situations and to clients.
Plain chocolate digestive biscuit - Quite a lot in one packet!! Different texture,rich flavours...warmth. Posh enough to serve at meetings - professional but not stuffy.
Shortbread - Solid, relaible and good quality...traditional with a classy feel. Well grounded in Scotland, which is a real positive as they understand context and are keen to share info and knowledge of what has worked in other situations.
If you would like to know more about this survey or would like to receive a full copy of the results please email pamela.hutchison@scotinform.co.uk