Did you enjoy your visit? Let us know! At National Museums Scotland we welcome feedback from visitors about their experience. Please help us to ensure we are meeting our visitors' needs by completing this questionnaire. It should just take ten minutes of your time and, if you provide your contact details at the end of the survey, your name will be put into our free prize draw to win £50 worth of Amazon vouchers! A winner will be chosen quarterly.

	Which of the following Museums have you visited?
	National Museum of Scotland
	National War Museum Scotland
	National Museum of Flight Scotland
	National Museum of Costume Scotland
	National Museum of Rural Life Scotland

	Which of the following have you most recently visited?
	National Museum of Scotland
	National War Museum Scotland
	National Museum of Flight Scotland
	National Museum of Costume Scotland
	National Museum of Rural Life Scotland

	When did you last visit this Museum? Please type in the month and year in which you last visited this Museum.
	Month
	Year

	What was the MAIN reason for your visit to the National Museum of Scotland?
	To see a specific exhibition e.g. A Passion for Glass
	A general visit to see the collections
	Attend a talk, tour or special event
	To meet friends/family
	Use the shop
	Use the cafe
	To look at the building

	What was the main reason for your visit to the National War Museum Scotland?
	To see a specific exhibition e.g. Humanity in War
	A general visit to see the collections
	Attend a talk, tour or special event
	To meet friends/family
	Use the shop
	To look at the building

	What was the main reason for your visit to the National Museum of Flight Scotland?
	To see a specific exhibition e.g. Fortunes of War, Fantastic Flight
	A general visit to see the collections
	Attend a talk, tour or special event
	To meet friends/family
	Use the shop
	Use the cafe
	To look at the hangars
	To see Concorde
	To visit the new galleries that have been opened there

	What was the main reason for your visit to the National Museum of Costume Scotland?
	To see a specific exhibition e.g. Land Girls and Lumber Jills
	A general visit to see the collections
	Attend a talk, tour or special event
	To meet friends/family
	Use the shop
	Use the cafe
	To look at the building

	What was the main reason for your visit to the National Museum of Rural Life Scotland?
	To see a specific exhibition e.g. Garden Detectives
	A general visit to see the collections
	Attend a talk, tour or special event
	To meet friends/family
	Use the shop
	Use the cafe
	To visit the farm and see the animals
	To look at the building

	Thinking of the Museum you most recently visited, which of these best describes your last visit to that Museum?
	It was my first ever visit to that Museum
	I had visited 3 or more times in the past 12 months
	I had visited fewer than 3 times in the past 12 months
	I had visited in the past, but not in the past 12 months

	Approximately, how long did your visit to the Museum last?
	Less than 30 minutes
	31 minutes - 59 minutes
	1 hour - 1 hour 30 minutes
	1 hour 31 minutes - 2 hours
	2 - 3 hours
	3 - 4 hours
	4 - 5 hours
	More than 5 hours
	Can't remember/don't know

	Was your visit as part of a tour group?
	Yes
	No

	How easy was it to find your way to the Museum?
	Very easy
	Quite easy
	No opinion
	Not very easy
	Not at all easy

	How easy was it to find your way around the building?
	Very easy
	Quite easy
	No opinion
	Not very easy
	Not at all easy

	How easy was it to find your way around the site?
	Very easy
	Quite easy
	No opinion
	Not very easy
	Not at all easy

	How easy was it to find your way around the building and farm?
	Very easy
	Quite easy
	No opinion
	Not very easy
	Not at all easy

	Other than when you purchased a ticket, did you have any contact with Museum staff during your visit?
	Yes
	No

	Did you have any contact with Museum staff during your visit?
	Yes
	No

	How welcome did Museum staff make you feel during your visit?
	Very welcome
	Quite welcome
	No opinion
	Not very welcome
	Not at all welcome

	Did the staff approach you during your visit?
	Yes
	No

	Please provide any feedback on our staff by typing your response in the space provided below

	Did you visit a Museum shop during your visit?
	Yes
	No

	Did you buy something in a Museum shop?
	Yes
	No

	How would you rate the following aspects of the shop where 1=excellent and 5=poor?
		1=excellent		2		3		4		5=poor		Don't know
	Range of goods
	Quality of goods
	Value for money
	Customer service
	Overall experience

	Did you visit the Museum cafe during your visit?
	Yes
	No

	Did you buy something to eat/drink in the Museum cafe?
	Yes
	No

	How would you rate the following aspects of the cafe on a scale of 1 to 5 where 1=excellent and 5=poor?
		1=excellent		2		3		4		5=poor		Don't know
	Cleanliness of the area
	Presentation and friendliness of staff
	Presentation of food
	Quality/taste of food
	Portion size of food
	Efficiency and knowledge of staff
	Overall experience

	Did you visit one of our cafes today?
	Yes
	No

	Did you buy something to eat/drink at one of our cafes?
		Yes		No
	Museum Brasserie
	Balcony cafe
	Tower Restaurant
	Coffee cart

	On a scale of 1 to 10 where 1 is the lowest and 10 is the highest, how satisfied were you with the cafe(s) you visited? Please provide a rating for the cafe(s) you visited and select "n/a" for any cafe(s) you did not visit.
		1		2		3		4		5		6		7		8		9		10		n/a
	Museum Brasserie
	Balcony cafe
	Tower Restaurant
	Coffee cart

	Did you visit one of the Museum shops today?
	Yes
	No

	Which of the Museum shops did you visit?
	Entrance Hall shop
	Exhibition shop
	Tower shop
	Connect shop

	Did you buy something in the Museum shop?
		Yes		No
	Entrance Hall shop
	Exhibition shop
	Tower shop
	Connect shop

	On a scale of 1 to 10 where 1 is the lowest and 10 is the highest, how satisfied were you with the shop(s) you visited? Please provide a rating for the shop(s) you visited and select "n/a" for any shop(s) you did not visit.
		1		2		3		4		5		6		7		8		9		10		n/a
	Entrance Hall shop
	Exhibition shop
	Tower shop
	Connect shop

	If Wi-Fi was available in the Museum, how likely would you be to use it?
	Very likely
	Quite likely
	Neither /nor
	Not likely
	Not at all likely
	Don't know

	On a scale of 1 to 10 where 1 is the lowest and 10 is the highest, please rate your overall visit to the Museum by clicking on the appropriate box.
		1=very poor		2		3		4		5		6		7		8		9		10=excellent

	Please tell us whether you agree or disagree with the following statements by ticking just one box per statement.
		Agree strongly		Agree		Neither agree nor disagree		Disagree		Disagree strongly
	The Museum I visited is family-friendly
	The customer service at the Museum was first-class
	The Museum I visited is a must see for anyone visiting this area

	How could your visit to the Museum have been improved?

	How likely are you to visit this Museum again in the future?
	Very likely
	Quite likely
	Neither likely nor not likely
	Not likely
	Not at all likely
	Don't know

	Why do you say that?

	How likely are you to recommend this Museum to others?
	Very likely
	Quite likely
	Neither likely nor not likely
	Not likely
	Not at all likely
	Don't know

How you heard about us In this section we want to know a little about how you heard or hear about what's happening at our Museums. The findings will help us to understand how people prefer to be informed about the exhibitions, activities and events that we organise.

	Have you ever visited the NMS website www.nms.ac.uk
	Yes
	No
	Don't know/can't remember

	What was the main reason for visiting the website?
	To find the opening hours at the Museum I wanted to visit
	To find out what exhibitions were taking place
	To find out what was happening at the Museum I wanted to visit
	To access educational/academic materials
	To make a purchase at the online shop
	To play games
	To find out about current vacancies
	To find out about museum collections
	Just to have a look
	Other

	Please type in an other reason/s for visiting our website

	Did you find what you were looking for when you visited the website?
	Yes
	No
	Don't know/can't remember

	Thinking about the Museum you have most recently visited, which of the following have you seen/heard in the past year?
	Advertising in newspaper/magazine (please specify in the box below)		Festival materials
	Advertising on buses		Posters, banners or displays elsewhere in Edinburgh (please specify in the box below)
	Banners in the street outside the Museum		Programmes on radio/TV (please specify in the box below)
	Editorial/article in newspaper/magazine (please specify in the box below)		National Museums Scotland leaflet - posted through door
	Facebook advertising		Recommendation by friend/family
	Facebook		Recommendation by tourist information staff/hotel/taxi driver/other
	Google advertising		Tourist Information Centre
	Guidebook		Twitter
	Leaflet in publication (please specify in the box below)		VisitScotland/Tourist Board brochure
	Leaflet - other (not NMS) (please specify in the box below)		Advertising on bus shelters
	National Museums Scotland email		Email/intranet at my workplace
	Email from organisation (not NMS)		National Museums Scotland magazine "Explorer"
	National Museums Scotland website		Other (please specify in the box below)
	Website (not NMS) (please specify in the box below)		Not seen any
	National Museums Scotland leaflet - picked up in Museum

	Please specify in which newspaper/magazine you saw the advertising

	Please specify in which newspaper/magazine you saw the editorial/article

	Please specify in which publication you saw the leaflet

	Please specify what other leaflet you saw

	Please specify which posters, banners or displays you saw elsewhere in Edinburgh

	Please specify which TV/radio programme you saw

	Please specify what other website you saw

	Please tell us how else you heard about the Museum in the past year

	Which of the marketing methods listed below was your MAIN source of information?
	Advertising in newspaper/magazine		National Museums Scotland leaflet - picked up in Museum
	Advertising on buses		Festival materials
	Banners in the street outside the Museum		Posters, banners or displays elsewhere in Edinburgh
	Editorial/article in newspaper/magazine		Programmes on radio/TV
	Facebook advertising		National Museums Scotland leaflet - posted through door
	Facebook		Recommendation by friend/family
	Google advertising		Recommendation by tourist information staff/hotel/taxi driver/other
	Guidebook		Tourist Information Centre
	Leaflet in publication		Twitter
	Leaflet - other (not NMS)		VisitScotland/Tourist Board brochure
	National Museums Scotland email		Advertising on bus shelters
	Email from organisation (not NMS)		Email/intranet at my workplace
	National Museums Scotland website		National Museums Scotland magazine "Explorer"
	Website (not NMS)		Other

	Thinking about the Museum you have most recently visited, which of the following have you seen/heard in the past year?
	Advertising in newspaper/magazine		National Museums Scotland website
	Advertising on buses/bus shelters		Other website (please specify in the box below)
	Banners outside the building		Picked up museum leaflet
	Brown or yellow road signs (AA signs)		Posters outside the building
	Editorial/article in newspaper/magazine		Programme on radio/TV
	Facebook advertising		Received museum leaflet in post/through door
	Folder/leaflet in hotel bedroom		Recommendation by friend/family
	Google advertising		Recommendation by tourist information staff/hotel/taxi driver/other
	Guidebook		Tourist Information Centre
	Leaflet in publication (please specify which publication in the box below)		TV advertising
	Leaflet - other (please specify in the box below)		VisitScotland/Tourist Board brochure
	National Museums Scotland email		Other (please specify in the box below)
	Email from another organisation		Not seen any

	Please specify in which publication you saw the leaflet

	Please specify what other leaflet you saw

	Please specify what other website you saw

	Please tell us how else you heard about the Museum in the past year

	Which of the marketing methods was your MAIN source of information?
	Advertising in newspaper/magazine		National Museums Scotland website
	Advertising on buses/bus shelters		Other website
	Banners outside the building		Picked up museum leaflet
	Brown or yellow road signs (AA signs)		Posters outside the building
	Editorial/article in newspaper/magazine		Programme on radio/TV
	Facebook advertising		Received museum leaflet in post/through door
	Folder/leaflet in hotel bedroom		Recommendation by friend/family
	Google advertising		Recommendation by tourist information staff/hotel/taxi driver/other
	Guidebook		Tourist Information Centre
	Leaflet in publication		TV advertising
	Leaflet - other		VisitScotland/Tourist Board brochure
	National Museums Scotland email		Other
	Email from another organisation

	Do you visit any of the following social media sites?
	Bebo
	Facebook
	Flickr
	LinkedIn
	Twitter
	I do not use social media sites
	Other

	If you visit other social media sites, please list them here

	Please tick the relevant boxes if you have seen either of these leaflets for the National Museum of Scotland.

	Please tick the box if you have seen this leaflet for the National War Museum.

	Please tick this box if you have seen this leaflet for the National Museum of Flight.

	Please tick this box if you have seen this leaflet for the National Museum of Costume.

	Please tick this box if you have seen this leaflet for the National Museum of Rural Life.

About you In this section of the survey we ask questions about you. This is purely for analysis purposes to make our findings more meaningful.

	Are you
	Male
	Female
	Prefer not to say

	How would you describe your cultural or ethnic background?
	White Scottish
	White other British
	White other background
	Mixed
	Black Scottish
	Black British
	Black other background
	Asian Scottish
	Asian British
	Asian other background
	Other ethnic group
	Prefer not to say

	Which of the following best describes your employment status?
	Working full-time (30 hours +)
	Working part-time (9-29 hours)
	Not working/unemployed
	Unable to work due to disability/illness
	Caring for house/children
	Retired
	In education
	Prefer not to say
	Other

	If 'other', please write in your employment status

	Thinking about the last time you visited one of our Museums, how many people in your group (including yourself) were male and/or female. Please write the numbers in the spaces provided.
	Male
	Female

	Did your visit to the Museum include children under 16 years old?
	Yes
	No
	Don't know/can't remember

	And how many of the people in your group (including yourself) were in the following age groups. Please write in the number of people in each age group.
	Under 16 years old
	16-24 years old
	25-44 years old
	45-64 years old
	65-74 years old
	75 plus

	Where do you normally live?
	Edinburgh and the Lothians
	Elsewhere in Scotland
	Other UK (including Northern Ireland)
	Overseas (including Republic of Ireland)

	Please type in your postcode (this is for analysis purposes only and will not be used for any other reason).

	Please type in your country of residence below.

	Which of these best describes the main purpose of your trip to the area on the day on which you visited the Museum?
	On a holiday away from home
	On a day out/day trip
	Visiting friends/relatives - on holiday
	Visiting friends/relatives - other reason
	Shopping only
	Business trip/conference/exhibition
	Sporting event
	Educational/language course
	Other purpose

	Please specify the 'other' main purpose of your trip

	Does your trip involve staying away from home overnight?
	Yes
	No

	Please tell us about the nights you stayed away from home. Please type the relevant numbers in spaces provided below.
	Number of nights away from home
	Number of nights staying in Edinburgh
	Number of nights staying in Scotland

	Finally, if there is anything else you would like to tell us about your visit to one of our Museums please type your comments in the space provided below.

	If you would like a response from National Museums Scotland on any of the following please tick the relevant box/es and type in your contact details below.
	I'd like a written reply to the comments made in this questionnaire
	I'd like to receive information from National Museums Scotland about the latest events, exhibitions and special offers across its Museums
	I'd like to take part in further research on behalf of National Museums Scotland
	I'd like to be entered into the FREE prize draw to win £50 worth of Amazon vouchers

	Please write your contact details below
	Name
	Address
	Post Code
	Email address

Thank you for taking the time to answer our survey. We look forward to welcoming you back to one of our museums soon. Now please press submit.