At SCOTBIS we are keen to gather feedback from customers to ensure that the service we provide is meeting your needs. We would be most grateful if you would complete this survey by providing us with details of the services you use and how you think these could be improved or developed. Please complete the questionnaire by ticking the boxes or typing in your answer. Once you have completed the questionnaire, just press submit. All responses will be treated in confidence. If you want to be entered into our FREE PRIZE DRAW to win one of three £50 Amazon vouchers please provide your email details at the end of the questionnaire.

How long have you been using SCOTBIS?  Please write in the number of months and/or years you have been using SCOTBIS in the space provided below.   Number of months   Number of years

Which of these best describes your main reason for using SCOTBIS?   Academic research Personal research Research relating to starting a business Research to assist growing a business Other research   If you have used SCOTBIS for other research please type your answer in the space provided

Which of these SCOTBIS services have you used/accessed in the past 12 months? Please tick all that apply     Printed business resources in National Library of Scotland Electronic databases in National Library of Scotland SCOTBIS Enquiry Service by phone/fax/e-mail Global Reference Solution (GRS) database SCOTBIS website None of these

How frequently have you used these services in the past 12 months? Please tick one box for each service used     Once a week or more often   2-3 times a month   Once a month   Every 2-3 months   3-4 times a year   Once in the past year   Printed business resources in National Library of Scotland             Electronic databases in National Library of Scotland             SCOTBIS Enquiry Service             Global Reference Solution (GRS database)             SCOTBIS website

SCOTBIS delivers an Enquiry Service to its users. This involves answering all enquiries received and, where required, supplying users with information in printed or electronic form. In some cases, charges may be made for such work. How satisfied are you with these aspects of the SCOTBIS Enquiry Service? Please tick one box for each aspect.       Very dissatisfied   Quite dissatisfied   No opinion   Quite satisfied   Very satisfied   Don't know   Understanding of my needs             Knowledge of staff             Speed of service             Overall quality of service

Do you have any suggestions as to how our Enquiry Service could be developed or improved? Please type your answer in the space provided below.

How satisfied are you with these aspects of SCOTBIS? Please tick one box for each aspect   Very dissatisfied   Quite dissatisfied   No opinion   Quite satisfied   Very satisfied   Don't know   Range of printed business material in National Library of Scotland             Range of business electronic databases in National Library of Scotland             Accessibility of the building (George IV Bridge, Edinburgh)             Reading Room environment (George IV Bridge, Edinburgh)             SCOTBIS website

Do you have any suggestions for improvements or developments to any of these aspects of SCOTBIS? Please type your response in the space provided below

How satisfied overall are you with your experience of using SCOTBIS? Please tick one box only   Very dissatisfied Quite dissatisfied No opinion Quite satisfied Very satisfied Don't know

How likely would you be to recommend SCOTBIS to a friend or colleague? Please tick one box only   Very unlikely Quite unlikely Neither likely nor not likely Quite likely Very likely Don't know

Do you have any other suggestions or comments on SCOTBIS? If you have any suggestions/comments please type them in the space provided below

We are keen to find out more about how successful our marketing activities have been and we would be grateful if you can answer these additional questions   Other than SCOTBIS, which of these National Library of Scotland (NLS) services have you used/accessed in the past 12 months? Please tick all that apply     Main Reading Room, George IV Bridge, Edinburgh North Reading Room, George IV Bridge, Edinburgh Map Library, Causewayside, Edinburgh Exhibition or event at NLS NLS Website (www.nls.uk) Requesting items via the online catalogue None of these

Overall, how satisfied are you with your experience of using NLS? Please tick one box only   Very dissatisfied Quite dissatisfied No opinion Quite satisfied Very satisfied Don't know

Are you aware of the following at NLS?   Please tick those of which you are aware   The John Murray Archive Exhibition The NLS Collection of Treasures Display (Off the entrance hall) Temporary exhibitions such as "Local Heroes of the Graphic Novel" and "Out of Place"

Have you visited any of the following at NLS?  Please tick those which you have visited   The John Murray Archive Exhibition The NLS Collection of Treasures Display (Off the entrance hall) Temporary exhibitions such as "Local Heroes of the Graphic Novel" and "Out of Place"

Do you receive either of the following from NLS? Please tick all that apply   SCOTBIS Email Bulletin NLS News Email Bulletin Neither of the above

Would you like to receive the following from NLS? Please tick all that apply or if you don't wish to receive the following from NLS please click Next.   SCOTBIS Email Bulletin NLS News Email Bulletin

Do you receive any of the following from NLS? Please tick all that apply   SCOTBIS News Events mailing list, including What's On Discover NLS magazine None of the above Other   Please write in any other information you receive from NLS

Would you like to receive online versions of the following.....   SCOTBIS News Events mailing list, including What's On Discover NLS Magazine   If you are interested in receiving online information, please provide your email address below.

Do you have any other suggestions or comments on NLS? Please type your response in the space provided below

We are interested to know if our readers are aware of or use the British Library.